FAQ
The Aotob Trampoline Warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. It does not cover any faults caused by lack of maintenance, weather damage, misuse, or normal wear and tear.
Warranty Break down:
-5 Year Frame Warranty
-3 Year Accessories Warranty
More Information
It does not cover any faults caused by weather damage, lack of maintenance, misuse, incorrect assembly, or normal wear and tear.
Please connect with Aotob customer service with your order # and your problems. We'll give you feedback once we get your email.
Please take a photo of the instruction manual of the missing accessory or the broken part circled and send it to service@aotob.com with the order #.
Yes! Free home delivery on all trampolines and parts.
Unfortunately not. Normally, we will deliver your product in 3-7 business.
Typically, shipping takes around 3-7 business days. However, unforeseen circumstances like inclement weather may cause delays in transportation time.
Our 14ft/15ft products are shipped in three separate packages, which may result in varying delivery times. If you experience any issues, please do not hesitate to reach out to our customer service team at service@aotob.com.
Aotob provides detailed installation videos and instructions. Please check: ASSEMBLY PAGE
You can download the trampolines' instructions on the product page or Assembly Page.
Unfortunately, we do not offer installation services at this time. However, we have provided a comprehensive installation video on Aotob's YouTube channel for your convenience.
To keep your trampoline in good condition, remove the jumping cloth, spring cover, spring, and safety net and store them inside. If you can't store them inside, use a cover to protect the trampoline.
For trampolines of 12ft, 14ft, or 15ft, ground spikes are included. If you live in a hurricane-prone area, remove the safety net, poles, and mat when not in use.
We highly suggest regularly cleaning your Aotob trampoline and its accessories with warm soapy water at least once a month. Neglecting to remove dirt and other particles can cause the trampoline to wear and tear faster.
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When it comes to outdoor trampolines, it is advisable to position them on a grassy surface. As for indoor trampolines, it's recommended to place a mat underneath while in use.
Typically, Aotob big trampolines have a maximum load-bearing capacity of 400 lbs, but smaller indoor models may have a lower capacity. The product details page will provide more information on the specific load-bearing capacity.
Absolutely! Our jumping mat and spring covers are completely waterproof. Nonetheless, to maximize the trampoline's longevity, it's recommended to refrain from exposing the damp trampoline to strong sunlight for an extended period when not in use.
If there is noise you have to worry about it’s kids laughing like crazy. Trampoline is very quiet
According to ASTM safety standards, we recommend using one user at a time.
Unfortunately, The legs can not be adjusted.
The material is made of woven plastic and nylon, which makes it highly durable.
The trampoline shaped like a pumpkin offers a wider area that can decrease the likelihood of users coming into contact with safety poles.
The packaging size of different products is different, you can find the specific size and quality at the bottom of the product page.
1. Chat with us in Live Chat(in the lower left corner of the website page)
2. Drop us an email at service@aotob.com
Please email service@aotob.com with your order # within 24 hours.
All Aotob trampolines are certified with ASTM F381-16.
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