Shipping Policy

Shipping Costs & Tax
1. Free Standard Shipping on all products.

2. Tax Policy
We will apply state and local taxes to packages shipped to various states, following the regulations of each state. The taxable amount may include shipping and handling costs, or only sales tax may be charged on packages.



Email: service@aotob.com



Shipping Locations
1. Please note: Our current service is mainly in the United States (except Alaska, Hawaii, Puerto Rico, Guam).
2. We do not deliver to FPO, APO, and PO Box addresses.


Shipping Methods
After the order is shipped, we will send the tracking number to your email. Please check it in your mailbox. If you can not find it, please check the email spam.
Packages shipped from warehouses in the United States, usually using UPS or FedEx, take 3-10 days for delivery.
Please track the logistics via the following 2 websites:
Note: The cut-off time for orders is 6:00 PM (GMT+08:00). After the cut-off time, we will not process orders received on the same day.


https://www.fedex.com/en-us/home.html
https://www.ups.com/us/en/Home.page

Shipping and Delivery Estimates
1. Once your order is placed successfully, the product will usually be shipped out the next business day(within 2 business days) after we receive payment.
2. Delivery will typically take 3 to 10 days, depending on your destination and the shipping carrier. With force majeure, the processing of orders will be delayed. If the shipments exceed 14 business days, you have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

The processing of orders will be delayed when encountering force majeure. Nevertheless, it is ensured that your order will be processed in a fast manner when the weather permits.



Orders Tracking
You will be sent at least 2 emails for each order you place, please read carefully to make sure your order information is right.
Once you’ve placed an order, you will receive an Order email to confirm your order details.
Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.



Note:
1. Please check carefully of your address, name, product information before you place order.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.


If you have any other question, please contact us: service@aotob.com.