Shipping Policy

Shipping Costs & Tax
1. Free Standard Shipping on all products.
2. All tax are included in the price. 
We will be responsible for the duty cost but we need customer's help to handle the  custom clearance process. 

Email: service@aotob.com

Phone: +86 18905891001


Shipping Locations
1. Please note: Our current service is mainly in the United States (except Alaska, Hawaii, Puerto Rico, Guam).
2. We do not deliver to FPO, APO, and PO Box addresses.


Shipping Methods
After the order is shipped, we will send the tracking number to your email. Please check it in your mail box. If you can not find it, please check the email spam.
All orders are shipped out via UPS or FedEx.
Please track the logistics via the following 2 websites:
Note: The cut-off time for orders is 6:00 PM (GMT+08:00). After the cut-off time, we will not process orders received on the same day.

https://www.fedex.com/en-us/home.html
https://www.ups.com/us/en/Home.page

Shipping and Delivery Estimates
1. Once your order is placed successed, the product will usually be shipped out next business day(within 2 business days) after we received payment.
2. Delivery will typically take 3 to 7 days, depending on your destination and the shipping carrier. With force majeure, the processing of orders will be delayed.  If  the shipments exceeding 14 business days, you have the option to choose order cancellations or partial refunds. Please see return policy for more details.

The processing of orders will be delayed when encountering with force majeure. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

 

Orders Tracking
You will be sent at least 2 emails for each order you place, please read carefully to make sure your order information is right.
Once you’ve placed an order, you will receive an Order email to confirm your order details.
Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.



Note:
1. Please check carefully of your address, name, product information before you place order.
2. We are not responsible for any return shipping cost if product didn’t meet your expectation nor placed a wrong order after order has been shipped out.


If you have any other question, please contact us: service@aotob.com.