FAQs

Q: What is the warranty on Aotob Trampoline?
A: All products have 90 Days return policy and 365-Days warranty.

Q: what is max people
A: It depends on weitght. The max weight load is 400LBS.

Q: Does basketball hoop comes with 10ft trampolene?
A: No it does not.

Q: Does your trampoline easy to assemble?
A: The instruction is packaged in your packages, also we have a 3D install video to help you set up.

Q: Can I put this on the concrete?
A: You’d better to put it on the grass. Don’t place the trampoline on concrete, asphalt or any other hard surface.

Q: Can I buy trampoline springs separately?
A: Yes, you can buy springs, foam mat and basketball hoop on Aotob.

Q: Is the enclosure net removable?
A: Yes, it can be removeed.

Q: Why I don't receive a whole trampoline in my package?
A: There may another 1/2 package on the way. Please wait patiently.

If you have any other questions, please send a email to  service@aotob.com.