FREQUENTLY ASKED QUESTIONS

Find out more information with our FAQ page.

  • What's Aotob Warranty?

    The Aotob Trampoline Warranty policy covers any fault, defect or failure occurring as a result of the manufacturing process. It does not cover any faults caused by lack of maintenance, weather damage, misuse, or normal wear and tear.

    Warranty Break down:

    -5 Year Frame Warranty
    -3 Year Accessories Warranty

    More Information

  • What Does Aotob Warranty Not Cover?

    It does not cover any faults caused by weather damage, lack of maintenance, misuse, incorrect assembly, or normal wear and tear.

  • How To Claim My Warranty?

    Please connect with Aotob customer service with your order # and your problems. We'll give you feedback once we get your email.

  • How To Replace Missing/Broken Parts?

    Please take a photo of the instruction manual of the missing accessory or the broken part circled and send it to service@aotob.com with the order #.

  • Free Shipping On All Product?

    Yes! Free home delivery on all trampolines and parts.

  • Do You Support Pick Up?

    Unfortunately not. Normally, we will deliver your product in 3-10 days.

  • How Long Does Shipping Take?

    Typically, shipping takes around 3-10 days. However, unforeseen circumstances like inclement weather may cause delays in transportation time.

  • Why I Only Received One Package?

    Some of the large trampolines are packaged in multiple boxes (please check the details page for specific package quantities), which may result in varying delivery times. If you experience any issues, please do not hesitate to reach out to our customer service team at service@aotob.com.

  • How To Set Up My Trampolines?

    Aotob provides detailed installation videos and instructions. Please check: ASSEMBLY PAGE

  • Do You Have A Installation Service?

    Unfortunately, we do not offer installation services at this time. However, we have provided a comprehensive installation video on Aotob's YouTube channel for your convenience.

  • Can I Move My Trampoline?

    Certainly! The simplest method involves having several individuals positioned evenly around the trampoline, using the frame to lift it up. Our small trampoline is easily towed by a single person.

  • Can I Leave My Trampoline Outside During In Winter?

    To keep your trampoline in good condition, remove the jumping cloth, spring cover, spring, and safety net and store them inside. If you can't store them inside, use a cover to protect the trampoline.

  • What Should I Do With My Trampoline On Windy Day?

    For trampolines of 12ft, 14ft, or 15ft, ground spikes are included. If you live in a hurricane-prone area, remove the safety net, poles, and mat when not in use.

  • How To Clean My Trampoline?

    We highly suggest regularly cleaning your Aotob trampoline and its accessories with warm soapy water at least once a month. Neglecting to remove dirt and other particles can cause the trampoline to wear and tear faster.

  • Do I Need To Purchase Additional Parts?

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  • Can I Place My Trampoline On Concrete Floor?

    When it comes to outdoor trampolines, it is advisable to position them on a grassy surface. As for indoor trampolines, it's recommended to place a mat underneath while in use.

  • What's The Max Weight Capacity?

    Typically, Aotob big trampolines have a maximum load-bearing capacity of 400 lbs, but smaller indoor models may have a lower capacity. The product details page will provide more information on the specific load-bearing capacity.

  • Can I Install Sprinklers In Summer?

    Absolutely! Our jumping mat and spring covers are completely waterproof. Nonetheless, to maximize the trampoline's longevity, it's recommended to refrain from exposing the damp trampoline to strong sunlight for an extended period when not in use.

  • Does It Make A Lot Of Noise?

    If there is noise you have to worry about it’s kids laughing like crazy. Trampoline is very quiet

  • How Many Kids Can Jump Together At Once?

    According to ASTM safety standards, we recommend using one user at a time.

  • Does The Trampolines Legs adjustable?

    Unfortunately, The legs can not be adjusted.

  • What Is Jumping Mat Material?

    The material is made of woven plastic and nylon, which makes it highly durable.

  • What's the Benefit Of Pumpkin-Shaped Trampoline?

    The trampoline shaped like a pumpkin offers a wider area that can decrease the likelihood of users coming into contact with safety poles.

  • Size & Weight Of Multi-Box Packaging?

    The packaging size of different products is different, you can find the specific size and quality at the bottom of the product page.

  • How To Connect With Your Customer Service Team?

    1. Chat with us in Live Chat(in the lower left corner of the website page)
    2. Drop us an email at service@aotob.com

  • How To Cancel My Order?

    Please email service@aotob.com with your order # within 24 hours.

  • Do Aotob Trampolines Have ASTM Certification?

    All Aotob trampolines are certified with ASTM F381-16.

  • What Payment Do You Accept?

    We offer secure online payments through Shopify Pay, includingVisa,Mastercard,American Express,Apple Pay,Google Pay, andPayPal. Just follow the prompts for a secure checkout.

    Installment: Shop Pay

STILL GOT QUESTIONS?